If Windows Device Manager indicates a device problem, that hardware will be marked with a yellow exclamation mark (!) to help you identify it.If your computer can detect your phone but cannot load the driver, check to see that your phone is listed under Portable devices in your computer’s Device Manager (press the Start button, type Device Manager and press enter).Connect a compatible USB cable first to the phone and then to the computer end. Make sure that your phone has enough battery power and the phone is switched on.
If you have the lock screen password enabled, make sure your phone is unlocked before connecting it to the computer.Disconnect your phone and other USB devices connected to your computer.Use your computer’s Internet Explorer and go to Check that you have the latest updates installed on your computer.Make sure that your computer is not behind a firewall or on a corporate network to complete next steps.
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